Restaurant Front of the House ( Barista , Waitress/ Waiter)

Responsibilities:

    Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
    Use visual cues to seat Guests in either the bar or dining area depending on their preference
    Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
    Answer incoming calls to the restaurant and provide appropriate service
    Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
    Tend to special Guest needs and requests
    Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
    Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
    Help dining room staff by setting and clearing tables; replenishing water; serving beverages
    Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
    Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
    Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
    Contribute to team effort by accomplishing related results as needed

Requirements:

    Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
    Must be able to clearly communicate Guests' needs
    Must be able to walk and stand during entire shift
    A desire to help out where needed and work as part of a team
    Passion for providing extraordinary service
    The ability to thrive in a fast-paced environment
    An appetite for learning (and great food)
    Flexibility to work a variety of shifts
    2 years minimum experience in a full-service restaurant preferred
    Must be upbeat, outgoing and positive
    Must possess great Guest relations skills
    Ability to stand/walk and stay focused and alert for extended periods of time
    Ability to work effectively within a team
    Ability to effectively communicate on the telephone.